Terms & Conditions

1.1 In these Conditions:

1.1.1 "Customer" means a person acting as a consumer who is purchasing goods outside the course of his or her business or trade;

1.1.2 "you" means the Customer submitting an order for Goods;

1.1.3 "Goods" means the Goods to be supplied under these conditions;

1.1.4 "Party" means either you or us; "Parties" means you and us;

1.1.5 "Writing" means letter, fax or email.

1.2 The contract for supply of Goods ("Contract") will be formed when we accept your order. Acceptance of an order by us can only be made in Writing. Once the Contract has been formed with you we will file it in paper copy for our records. All orders are subject to availability and purchasing limits may apply in some cases.

1.3 Orders may only be placed by Customers aged 18 and over. Orders will not be accepted if we have reason to believe that your order will mean you exceed applicable purchasing limits for the Goods or that you intend to resell the ordered Goods via an unauthorised distribution channel.

1.4 In deciding whether to accept your order we may carry out a credit check and then will only accept your order if we are satisfied with the results of such a check. You confirm that you agree to us carrying out such a check.

1.5 These Conditions and any matters referred to on our receipt form the entire understanding between you and us and supersede any prior promises, representations whether by statements or conduct (except where the representation was fraudulent) or undertakings.

1.6 Any omission or error in any sales literature, or in any advertisement whether in newspapers, magazines, on the Internet, via telephone call or otherwise or in any invoice or other document issued by us may be corrected by us without liability.

1.7 By accepting the Contract you confirm that you are a Customer in Australia.

1.8 Clause headings are for convenience only and do not affect the interpretation of these conditions. Words in the singular include the plural and vice versa.

1.9 We reserve the right to decline to accept an order for any reason, including if stock is unavailable, your order exceeds purchasing limits or we believe your order does not meet the requirements under clause 1.3 of these Conditions. In addition, we reserve the right to cancel orders where, after the order is accepted, we become aware that your order is in breach of these Conditions. If we decline or cancel your order under this clause, we will notify you and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Goods.

 2. IDENTIFICATION OF THE OFFEROR

Eliro Home whose registered office is at Louwersdonk 5, 4824 DB Breda, The Netherlands. Registered with the Dutch Chamber of Commerce under registration number 94682402. Tax identification number NL004712361B37. (referred to in these terms as "we" or "us").

3. INFORMATION RELATING TO GOODS

Information on the range of Goods sold via our Website is available, with product references on our Website. All orders are subject to availability.

4.1 Orders via our Website:

4.1.1 Orders can be placed through our Website. You will be responsible for paying any costs of connection to our Website.

4.1.2 The Terms of Use applicable to the Website will apply in respect of any order placed through the Website.

4.1.3 We try to ensure that the information posted on the Website is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on this Website at any time and without any prior warning. We cannot, and do not, guarantee the correctness, precision, thoroughness or completeness of any of the information available on this Website, nor will we be liable for any inaccuracy or omission concerning any of the information provided on this Website. All images, illustrations and descriptions of the goods are for information only and you are advised to contact our Service team for further information about the goods.

4.1.4 To the maximum extent permitted by law, we make no representation or guarantee that this Website will be free from loss, destruction, damage, corruption attack, viruses, interference hacking or other security intrusion and we disclaim any liability relating thereto. We do not give any warranty for the accuracy, suitability, reliability, completeness, performance, fitness, freedom from viruses or timeliness of the content or services contained on our Website.

4.1.5 We will not be responsible for any damages (including without limitation loss of profit or loss of use) arising out of your use or delay or inability to use our Website, its content or any link to another website arising in contract, tort (including negligence) or otherwise, except to the extent any damages arise due to the negligence, wilful misconduct or breach of these Conditions by us.

4.1.6 When placing an order on our Website, you will be required to complete certain required fields on an order form. All steps necessary for placing an order are detailed on our Website.

4.1.7 In the event prolonged inactivity causes your connection to our Website to fail, your selection of Goods may be lost. In such case, you will be required to re-enter your selection.

4.1.8 Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors. All information on our Website is an invitation to treat only and is not an offer or unilateral contract. Your order represents an offer by you to purchase the Goods. We will acknowledge receipt of your order without delay by sending a confirmation email. Please note however that such confirmation email does not constitute acceptance of your order.

4.1.9 The sale will only be binding on us once we have notified you that the order is accepted and the goods have been dispatched by us. This means that if Goods are shown on our Website but are not available or are incorrectly priced or otherwise incorrectly described, we shall not be obliged to sell you such Goods.

4.1.10 You will only be charged for Goods which have been dispatched to you.

5.1 The price of the Goods you order will be shown on the Website before you confirm your order and will be confirmed on the written confirmation that you will receive when the Goods are delivered. All prices are in Australian dollars (AU$) and inclusive of GST (except where otherwise stated on our Website or notified to you by telephone).

5.2 If an error is found in the price of Goods you have ordered, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the Goods.

5.3 You must pay to us any amount ("GST Amount") which is payable by us on account of a goods and services tax, value added tax or any other similar tax ("GST") as a consequence of any supply made or deemed to be made or other matter or thing done under or in connection with these Conditions. The GST Amount must be calculated by multiplying the amount on which the GST is calculated by the prevailing rate of GST. You must pay any GST Amount at the same time and in the same manner as making any payment on which the GST Amount is calculated. You must pay any amount you are required to pay under this clause in full and without deduction.

6. PAYMENT

6.1 You must pay for the Goods prior to their dispatch to you. Payment must be in Australian dollars (AU$). Payment methods acceptable to us are debit card, credit card and PayPal (payment can be made via Payment Link and Pay by Link). The following credit cards are accepted: Visa, MasterCard and American Express.

6.2 Your credit card will be debited at the time the order is prepared.You must confirm to us the name which appears on the credit card to be debited, give the card number and the expiry date as shown on the front of the card, as well as the security code on the reverse of the credit card. We undertake to keep this information strictly confidential.

6.3 In order to counter Internet fraud, payments through our Website and telephone will be managed on-line with banking organisations which are third parties and which may be based outside Australia. These companies will be responsible for holding and automated handling in a secure environment the information relating to each order, including bankcard details.
We have also contracted with third party service providers to put in place a screening system to deter credit card fraud. As a result, your personal data (including name, email address, delivery details, telephone number, details of the order placed, credit card details) will be disclosed and used by these companies exclusively for the purposes of providing fraud screening services to us and to its own customers. We reserve the right to not accept any orders where we deem the risk of fraud to be too high.

6.4 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Privacy Act 1988.

6.5 In the event that the sum due from you has not been debited for whatever reason (including, without limitation, stopped payment, refusal by the issuer of the card, or technical failures), the sale will be cancelled immediately. In the event that the Goods have already been dispatched to you, you will remain responsible for payment and we reserve the right to process your payment at a later time or require payment via an alternative payment method.

7. DELIVERY

7.1 The Goods you order will be delivered during normal business hours once payment has been confirmed to the address which you give to us when you place your order. Please ensure you check the delivery address is correct before placing your order. Delivery will be made by express courier.

7.2 If there is no one at the address given who is competent to accept delivery of the Goods, you will be asked to contact our Customer Services in order to arrange an alternative delivery date to collect the Goods.

7.3 No delivery will take place unless payment for the Goods has been received. Every effort will be made to deliver the Goods as soon as possible after your order has been accepted. Any delivery date or time specified by us is a best estimate only and we will not be responsible for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will aim to deliver the Goods within 14 days.

7.4 Please note that all packages containing Goods to be delivered to you will be weighed by us prior to their dispatch.

7.5 Ownership of the Goods and the risk for damage to the Goods passes to you upon delivery.

7.6 If, at the time of delivery of delivered Goods, the packaging for your Goods is damaged, you are required to open the package in the presence of the carrier in order to verify the condition of the Goods. In the event of damage to delivered Goods, you should note the details on the delivery note and contact the Customer Services team (see clause 10 below).