Privacy Policy

 

Privacy Policy Eliro Home

This Privacy Policy applies to the activities of Eliro Home Registered with the Dutch Chamber of Commerce under registration number 94682402. Eliro Home takes the privacy of the information about customers of Eliro Home and users of the eliro-home.com website (the “Site”) very seriously.

This privacy policy applies to the services of Eliro Home. You should be aware of the fact that Eliro Home is not responsible for the privacy policies of other sites and sources. By providing your personal information (eg name, address, telephone number, email address, date of birth, gender, credit card details, country/region of residence, nationality, and any other personal information you submit to Eliro Home) (“Personal Information”) to our Customer Department or the Site, you signify your acceptance of this Privacy Policy. Please read the following policy to understand how we will treat your Personal Information.

Your Personal Information is important

Collecting Your Personal Information

We request Personal Information from you when you:

• register your Personal Information for the purpose of creating an account in our site or requesting our Newsletters;
• participate in a promotion or other website feature;
• request to receive any marketing, promotional or other types of communications;
• purchase through our site;
• make enquiries or comments through our Customer Department;

You have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with any goods and services that depend on the collection of this information (particularly where our collection of this information is required by law).

Using Your Personal Information

Eliro Home does not routinely disclose Personal Information, and except as otherwise set out in this Privacy Policy or as otherwise notified to you from time to time, including any collection statement, will not use or disclose any information about you without your consent, unless it is to be used for the following purposes:

• to improve our understanding of your interests, concerns and preferences
• to provide you with further information about our new products, events, changes to our website, service updates, special offers and promotions;
• to record statistical data for marketing analysis;
• to communicate with you about your purchase, account information, or customer service needs; and/or
• to better respond to your customer service enquiries or provide you with a service which you have requested.

We may contact you at the email address or any other contact methods which you provide to us for the purposes listed above.

Accessing, Modifying or Deleting Your Personal Information

If you wish to access or modify your Personal Information in our database, or update Personal Information that is inaccurate or out of date, please send your request to info@eliro-home.com We will make reasonable efforts to service your request in a timely manner. If you wish to have your Personal Information deleted, please let us know in the same manner as referred to above and we will take reasonable steps to delete it unless we need to keep it for legal reasons.

Protecting Your Personal Information

We will endeavour to take all reasonable steps to ensure your Personal Information is kept confidential and secure, and to take appropriate technical and organisational measures to prevent unlawful or accidental destruction, accidental loss, unauthorised disclosure or access or other unlawful forms of processing are implemented.

For users of the Site, however, please note that due to the open nature of the Internet, we cannot guarantee that any of your Personal Information stored in our servers, or transmitted to or from a user, will be free from unauthorised access, and we cannot be responsible for any theft or loss of, unauthorised access or damage to, or interception of any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks.

We will not rent, trade, distribute or sell any Personal Information that you give us to any third party unless we receive your prior consent.

Cookies

We use digital technologies such as cookies and other tracking tools which collect information about user interaction on the Site. Our vendors and partners may also use these tools.

For users of the Site, please note that Eliro Home may deposit “cookies” in your computer in order to identify you. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on the computer’s hard drive and are used by web-sites to simulate a continuous connection to the site. Security measures have been employed to prevent unauthorised access to visitor data. However, visitors acknowledge that Eliro Home does not control the transfer of data over telecommunication facilities including the Internet. Therefore, Eliro Home will not be responsible for any breach of security or the unauthorised disclosure or use of any such data on the Internet. You may configure your browser to reject cookies. This may mean you may not be able to take full advantage of the services on the website.

We use tracking tools on user interaction across the Site to:

· recognise new or past users;

· improve the Site, products or services;

· observe user behaviour and browsing activities over time across multiple devices;

· better understand the interests of Site visitors;

· improve user web browsing;

· help tailor advertising and promotions to users; and

· monitor for potential fraudulent activity and other security-related purposes.

These tools may collect details such as device and browser type, city geolocation based on IP address, URL, session age and how a user inputs details and user settings.

Registration Information

Our Site contains areas where you can submit information to us (such as our registration service), and we also have features (such as cookies and performance tracking technology) that automatically collect information from the visitors to our Site. During the registration process, you must provide us with a password, your name, address and a valid email address. It is your responsibility to keep your password strictly confidential.

Changes to this Privacy Policy

Our privacy practices will be continuously assessed against new technologies, business practices and our customers’ needs. As we update and diversify our services, our Privacy Policy may evolve. Eliro Home reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. Please check this page or send your request in writing info@eliro-home.com for updates on our Privacy Policy periodically.

Problems, queries or complaints

If you have any queries relating to our Privacy Policy, please send your request in writing to info@eliro-home.com

You may also contact us at the details above if you have a complaint about how we have handled your information.  We will investigate your complaint and will use reasonable endeavours to respond to you in writing as soon as possible.